If you need to make a disclosure please click this link:
Click here to access the Helpline Manual for step-by step guidance on how to access and use the Helpline services.
The Helpline
Ask a Question
If you have an ethics or compliance question or an inquiry regarding a company policy, you can ask anonymously and confidentially.
Example Question:
Can I accept a gift from a vendor our organization is considering doing business with?
Report a Concern or Grievance
This system makes it easy to report a concern or grievance about workplace matters, and unethical or illegal conduct affecting you or the company.
Check Status
You can check the status of your report or question using the access number and password you created when you submitted the report or question.
Call Us
If you would prefer to speak to someone confidentially, call us and one of our representatives would be happy to assist you.
8000.3570.3169
If you are dialing internationally choose your location from the list below for the international number assigned to your country. If your country is not listed click here for additional instructions.
Please note this is not an emergency service. Contact your local authorities if this is a life threatening issue.
Need to make a Disclosure?
What Happens After I Raise a Concern or Grievance?
The TAQA Group Ethics & Compliance, and Grievances Helpline is a confidential and independent platform serving two distinct functions, including for reporting any employee grievances and any concerns you may have about any misconduct occurring at TAQA Global or its affiliates (collectively the TAQA Group).
Once a grievance or an ethics & compliance concern is submitted either online or by phone, it will be thoroughly investigated and resolved. This is why, when making a report or grievance, it is important to provide as many details as possible concerning the nature of the potential misconduct or grievance, who is involved, and where the misconduct occurred, if you have this information.
The TAQA Group Helpline will provide you with a unique pin number allowing you to follow up on your grievance or concern by receiving and sending messages in a secure environment. For employee grievances, we ask that you provide your name so that we can work directly with you to resolve the issue.
The TAQA Group is committed to protecting the anonymity and confidentiality of those individuals who may raise concerns and will not tolerate any direct or indirect acts of retaliation against an individual who, in good faith, reports a concern or suspected violation of the TAQA Group’s Code of Conduct, policies or the law. This includes retaliation against anyone for participating in an investigation.
Proven cases of retaliation will not be taken lightly, and may result in disciplinary actions including termination.
EmPOWERing You
Abu Dhabi National Energy Company PJSC and its affiliates (collectively referred to as the TAQA Group) are committed to uphold the highest standards of integrity and ethical behavior in the business we conduct every day. As an organization, we strive to be responsible, transparent, and in compliance with all applicable laws, regulations and policies to continue to act in the best interest of our employees, organization and our stakeholders as a whole. Such values are captured in our Code of Conduct and other related policies which represent our commitment to achieve and exceed global best practices and standards. These are not just words - they are promises that we will embrace, build upon and maintain. The TAQA Group Ethics & Compliance, and Grievances Helpline is a platform designed to foster the highest ethical standards by enabling individuals to address, report and deter misconduct within the TAQA Group in an anonymous and confidential manner. The Helpline is created to address concerns relating to two distinct functions:
(i) employee grievances; or
(ii) unethical or illegal conduct, or inappropriate behavior.
We are all responsible to maintain the highest ethical standards, to do what is right regardless of the setting or circumstance, and to speak up when we suspect an act of misconduct. It is equally important that you, as TAQA Group’s employees and our most valued assets, feel respected, valued, and treated fairly.
I, along with the other senior leaders of this organization, pledge my full support in ensuring that the TAQA Group operates in a transparent manner, and is safe from unethical or inappropriate behavior, and that our employees are too. This means making sure that our employees are treated fairly with appropriate safeguards in place to ensure that our organization is not compromised by any unethical actions, or individuals.
It is my sincere hope that you feel comfortable sharing any questions or concerns you have with us and in return, I can assure you that they will be investigated and remediated in full confidence and without retaliation. Speaking up if you have a grievance or see or suspect unethical or illegal conduct is critical to our continued success as an organization and our ability to continue offering value to the TAQA Group. Thank you in advance for your support, openness and transparency.
Jasim Husain Thabet,
Chief Executive Officer & Managing Director
TAQA
